Refunds and returns
This policy covers products bought in the Make My Muscle app or on makemymuscle.com. Products are sold by Muscle Mantra Projects Pvt Ltd ("we").
1. Cancelling an order
You can cancel an order from My orders in the app until it is packed. Once it is packed or shipped, it can't be cancelled, but you can return it as described below. Cancelled prepaid orders are refunded in full to your original payment method.
2. Damaged, wrong or expired products
If a product arrives damaged, tampered with, expired, or isn't what you ordered, tell us within 48 hours of delivery at support@makemymuscle.com with your order number and clear photos of the product, the seal and the box. An unboxing video helps us resolve it faster. We'll send a replacement or give you a full refund, including shipping.
3. Returning an unopened product
Because supplements are consumed and safety matters, we accept other returns only for products that are unopened, sealed and unused, within 7 days of delivery, in their original packaging. Write to support@makemymuscle.com to start a return. Opened products, products with a broken seal, and products bought on clearance can't be returned unless they fall under section 2.
4. How refunds are paid
Once we receive and check the returned product, we refund you within 5 to 7 business days to the original payment method. Your bank or card issuer may take a few more days to show it. For cash on delivery orders, we refund by bank transfer or UPI to an account you give us.
5. Shipping costs
If the return is because of our mistake (section 2), we pay for shipping both ways. For other returns, the original shipping charge isn't refundable.
6. Questions and complaints
Email support@makemymuscle.com. If you aren't happy with our answer, contact our Grievance Officer: Aadit Sachdeva, support@makemymuscle.com, +91 95921 02114, SCO 413-414, First Floor, Sector 35 C, Chandigarh. We acknowledge complaints within 48 hours and resolve them within one month.